上海招聘—光传输技术支持工程师

详细JD如下，薪资是18K-25K/m，一年有20%的出国工作时间，需要好的i英文沟通能力，了解光传输技术，有过海外项目经验，欢迎大家发送简历或致电询问。
邮箱：s15012x@vastsea.com 或是502181040@qq.com

Technical Support Engineer       JG8
General Purpose: Plans and performs technical activities to service the customer and brings expertise to customer site on need basis.

Main ResPONsibility Area: Plans and executes technical tasks requiring specialist skills in own professional area. Works independently with the responsibility for solving customer request cases and reporting according to processes. Identifies and solves technical problems. Shares knowledge in own professional area. May support areas by participating in emergency and 24/7 duty.

Job Description: EDUCATION/QUALIFICATIONS:
Bachelor’s degree or higher in Telecommunication, Computer Engineering or Information Technology related.

EXPERIENCE/SKILLS
5+ years’ testing and/or customer technical support experience
Additional Requirements: PROFESSION SKILLS:
Knowledge of Optical Transport System
Knowledge of DWDM technologies/product
Knowledge of Next Generation Metro technologies/product
Knowledge of DWDM, OTN, SDH, Layer2, Layer3 Ethernet technologies
Knowledge of Product lifecycle management process
Knowledge of Program management process
Knowledge of Project Management
Knowledge of system testing
Knowledge of transport products (at least product theory and implementation)
Skills of Information seeking
Fluent English, both written and spoken
Fluent Chinese, both written and spoken

Personal Attributes:
Team player
Decision making
Planning and Organizing
Openness and communication skills
Quality orientation
Learning ability

Technical Support Engineer     JG9
General Purpose: To globally provide technical support service to customers and regional service organization;

This is mainly achieved by:
Highest possible customer satisfaction in a proactive way;
A single point of contact within ON CSS Services towards R&D organization and/or external partners for any care related issue;
Supporting sales forces and customer teams in best possible way to introduce our products and solutions;
Providing customer acceptance test and/or product introduction workshop in a professional way;
Delivering the necessary input and priorities to align software maintenance roadmaps with our customers need.


Main Responsibility Area:
Product E2E ticket handling;
Emergency service;
On site support for customer acceptance test and or troubleshooting;
Conducting of enabling workshops for end customers, service partner.
Self enabling on new technologies, new products;
Close communication and feedback cycle to R&D;
Software Maintenance management and input providing;
Documentation tasks, upgrade procedure, acceptance test manual, and/or other customer documentation review and writing.

Job Description: EDUCATION/QUALIFICATIONS:
Bachelor’s degree or higher in Telecommunication, Computer Engineering or Information Technology related.

EXPERIENCE/SKILLS
5+ years’ testing and/or customer technical support experience
Optical Network working experience is preferred

Additional Requirements: PROFESSION SKILLS:
Knowledge of Optical Transport System
Knowledge of DWDM technologies/product
Knowledge of Next Generation Metro technologies/product
Knowledge of DWDM, OTN, SDH, Layer2, Layer3 Ethernet technologies
Knowledge of Product lifecycle management process
Knowledge of Program management process
Knowledge of Project Management
Knowledge of system testing
Knowledge of transport products (at least product theory and implementation)
Skills of Information seeking
Fluent English, both written and spoken
Fluent Chinese, both written and spoken

Personal Attributes:
Team player
Decision making
Planning and Organizing
Openness and communication skills
Quality orientation
Learning ability